Uptime & Network Reliability Assurance | WATT.ma Resources
ResourcesUptime & Network Reliability Assurance
WATT.ma Technical Resource Guide

Uptime & Network Reliability Assurance

How WATT.ma monitors network availability, uptime SLAs, and automated fault resolution in Morocco.

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What you'll learn

01

WATT.ma Uptime Calculation Formula (excluding grid power outages)

02

Automated OCPP heartbeat fault monitoring every 60 seconds

03

Remote reboot & firmware recovery protocols (80% remote fix rate)

04

Mean Time to Resolution (MTTR) SLAs across Moroccan regions

Who this is for

Site OwnersCPO OperatorsCommercial Property Managers

Technical Overview & Specification

Charger reliability is the #1 factor in driver trust. WATT.ma operates continuous telemetry tracking to guarantee maximum uptime.

1. Uptime Methodology & Formula

Network uptime measures the percentage of time a charger connector is operational and capable of initiating a session, excluding scheduled maintenance and utility power outages.

2. Proactive Telemetry & Real-Time Monitoring

OCPP heartbeats stream internal temperature, voltage, and latch status every 60 seconds to detect anomalies before a driver arrives.

3. Rapid On-Site Dispatch & SLA Guarantees

When physical repairs are required, certified technicians from WattsC arrive on-site within 24 hours in major Moroccan metro areas.

Compliant with Moroccan national grid (ONE), CNDP Law 09-08 data protection, and international OCPP standards.

Ready to connect your chargers to WATT.ma?

Join Morocco's leading EV charging network. Connect your hardware or evaluate your commercial site location today.